What are some of the things you can do as a Google Trusted Store?
Well, you CAN advertise inventory you do not have.
You CAN automatically add additional items that were not ordered, then discount the item that is not in stock by the price of those items.
You CAN issue a refund for only the out of stock item, at the discounted price, thereby selling items at full price that were not ordered.
You CAN claim to have offered the buyer a ‘gift’ card for his inconvenience, but never do so.
You CAN claim you have spoken to the customer, and never do so.
I will not say anything negative or positive about Newegg as a Google trusted store, only facts. You can form your own opinion.
Update: In what seemed like a perfect co-incidence, Bill Maher’s current closing monologue , addressed how 80% of the jobs in the US are ‘service’ jobs, and yet the service that is being sold is mostly ‘too big to care’. That pretty well nails the issue on the head in my mind. The business profit model of 2014 is; how much shit can we get away with.
Newegg finally offered the promised ‘gift’ card, after again reporting them to Google. The card may only be spent with them, and within 90 days. Obviously by spending only with them, it’s true value is considerably less than the face value. It was $25, which is also the price of the SD card they added to the order and billed me for. Bottom line is I still did NOT get all of my money back, and that does not include money I spent at Newegg and elsewhere for accessories for an item I will not receive (over $300).
Followup: Other items from this order never even showed up, although I was billed and paid for them. This has to be one of the biggest vendor ripoffs I have ever experienced and I will not order anything from newegg in the future. In fact even seeing a store labeled ‘google trusted store’ may be reason to go elsewhere.